For decades, BMG has proudly provided world-class technical support. 

As we continue to grow and evolve as a company, we are introducing a new structured Support Subscription Program to better meet your needs and keep your Brown, Lyle, and GN thermoforming machines running at peak performance.

Why a Support Plan?

Your production uptime is critical. Unexpected issues can lead to costly downtime, and you deserve fast, reliable access to expert help, especially when every minute counts. Our new subscription program ensures you receive prioritized support, remote assistance, and peace of mind knowing BMG’s technical team is ready to support you quickly and effectively.

What’s Included in the Program?

With a Premium or Elite Subscription, you’ll benefit from:

• Phone & email support during business hours (with weekend/holiday coverage included)
• Online remote support
• Direct Engineering escalation with the Elite tier
• Discounted hourly rates for any additional support beyond your included time

All new BMG machines come remote-access ready, and our team can quickly verify connectivity for your existing equipment. We’re confident this program will help you reduce downtime, maximize productivity, and get the most out of your BMG equipment for years to come.

Ready to secure prioritized support and protect your uptime? Contact our Technical Service team directly at service@onebmg.com to learn more, confirm your machine’s remote capabilities, or enroll in the program.